Frequently Asked Questions
- How is My Oozie Packed?
We are just as excited as you are for you to receive your Oozie, and we’ve dressed it up for the occasion! Your Oozie will be tied up in a beautiful ribbon bow and packed in an Oozie white bag to keep it safe. We want everyone to feel like their Oozie delivery is special, even if it's a gift to yourself!
- What is the Size of My Oozie Hoodie?
Our Hoodie Oozie are currently a one size, which is loosely based on a size 6XL hoodie. This design is ideal for those 14 years and above for the perfect fit.
- Washing & Care Strategies
We prefer if you can follow the below instructions:
- Hand or machine wash in cold water
- If machine washing, ensure a gentle cycle is selected
- Use only mild detergents (approved for wool/ silk)
- Avoid mixing with other colors
- Do not tumble dry
- Do not iron
- Do not dry clean
However if you really want to best preserve the cuddliness and softness of the Oozie for as long as possible, we recommend hand washing it in cold water.
- Are Your Products Vegan?
We love our furry friends, and we know you do too! All Oozies are made with cruelty-free vegan Sherpa-fleece and flannel-fleece. So it feels like you’re cuddling a fluffy sheep!
- What Are Oozies Made Of?
Our Oozies are made from a premium Sherpa fleece interior and soft flannel fleece exterior. Don’t be fooled by the word ‘Sherpa’ though - this is a completely cruelty-free and vegan version of sheep’s fleece made from polyester, so rest assured no fluffy friends are now hairless from the making of your Oozie.
- Order & Shipping
How long will it take to receive my order?
Typically it takes 2-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
- Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
- Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy please (put the link).
- Can I exchange an item?
You can exchange an item with a higher-price item or the same item different color or design.